Frequently Asked Questions

How do I find the condtion of a tool?

To find out how we grade our tooling visit our “Condition Grading” page. To see the condition of a tool, open the tool specifications tab when viewing an item, and you will find the tool's ‘Condition’. Many of our tools will also have images of the exact product so that you can see exactly what you’re buying. For further information on the condition of a tool, feel free to get in touch.

Can I get same-day delivery?

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How do I receive technical support?

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How do I return an item?

To return an item, please visit our returns page and follow the instructions listed. Find all the information you need here: Returns Policy.

What time can I order until to receive next-day shipping?

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How can I sell my surplus machinery and/or tools?

It’s really easy! Just fill out one of our free Sell forms online and we will be in touch! Find all the information you need here: Sell With Us

What time are you open?

We are open from 9 am - 5 pm, Monday to Friday. We are CLOSED on bank holidays. For further information regarding our open times, click here: Opening Times

Have any questions?

Send us an email or give us a call and out team will be happy to help.